Privacy Policy

Account and contact information  

• Name 
• Phone number 
• Email address 
• Date of birth or age, where relevant 
• Emergency contact details 
• Parent or guardian details for minors 

Booking and membership information

• Class bookings 
• Private lesson bookings 
•  Group class attendance 
•  Open Gym / Free Ride eligibility 
•  Junior Academy enrolment 
•  Package purchases 
•  Membership type, credits, usage and expiry 
•  Cancellation, rescheduling and attendance history  

Payment information 

Payment status 

We do not intend to store full credit card numbers or full card security codes directly. Card payments are processed through our third-party payment provider, currently [insert provider], subject to that provider’s own terms, privacy policy and security standards.

Health, safety and training information 

• Fitness or health declarations 
• Injury or medical notes provided by you 
• Waiver records 
• Emergency information 
• Coach notes 
• Training goals 
• Skill level, assessment results and class recommendations 
• Junior Academy level and progression records 

Communications and marketing preferences 

• WhatsApp, email, 
• SMS, phone or in-app communications with us Feedback and survey responses 
• Event RSVPs 
• Marketing preferences and opt-out records Photos, videos and media 

Photos, videos and media

Where you have given consent, we may collect and use photos or videos of you or your child for coaching, training, safety, social media, marketing or promotional purposes. 

App and technical data 

When you use our app or website, we may collect: 

Creating and managing your Ski Tech account Processing bookings, packages, memberships and payments Delivering private classes, group classes, Junior Academy, Open Gym, Free Ride and other services Assessing your level, training needs and class suitability Managing safety, waivers, emergency contact and injury information Communicating with you about bookings, schedule changes, closures, package usage and membership matters Managing Junior Academy enrolment, attendance, progress and parent communication Providing customer support 

  Sending service updates and operational notices Organising events, workshops and community activities Improving our app, services, classes and customer experience Conducting internal reporting, accounting and business administration Complying with legal, regulatory, insurance and risk-management obligations Protecting the safety, security and integrity of our clients, staff, premises, equipment and systems Sending marketing communications where you have consented or where permitted by law 

HOW DO I TRACK MY ORDER?

We may use your name, contact details, booking history, membership information and stated interests to send you updates about Ski Tech services, memberships, events, Junior Academy, promotions, offers and related activities. 

We will not provide your personal data to third parties for their own direct marketing purposes unless we have obtained your written consent where required.

clicking the unsubscribe link in an email; 

Some of our service providers, app systems, cloud servers, payment processors or communication tools may process or store personal data outside Hong Kong. 

Where this occurs, we will take reasonable steps to ensure that appropriate safeguards are in place and that personal data is handled in a manner consistent with this Privacy Policy and applicable legal requirements. 

We may disclose or transfer personal data to the following parties where reasonably necessary for the purposes set out above:

For clients under 18, we may collect personal data from a parent or legal guardian, including the child’s name, age, emergency information, training history, Junior Academy level, attendance, coach notes and progression records. 

Separate consent may be requested for photography, video, marketing use and Junior Academy participation.

A parent or legal guardian must provide consent for a minor’s participation in relevant Ski Tech activities and for the collection and use of the minor’s personal data. 

Ski Tech may collect health, injury, emergency and safety information to assess whether participation in our activities is appropriate and to manage risk during classes or independent access.

You are responsible for providing accurate and up-to-date health and injury information. If you do not provide required safety information, we may be unable to provide certain services or may restrict participation for safety reasons. 

Coaching and safety 

We may record or review video to support coaching, technique feedback, staff training, safety review or incident assessment. 

Marketing and promotional use 

We will seek consent before using identifiable photos or videos of you or your child for marketing, social media or promotional purposes.

We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including for service delivery, account management, legal, accounting, insurance, dispute-resolution and regulatory purposes. 

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it. 

Different categories of personal data may be retained for different periods. For example: 

Account and booking records may be retained while your account remains active and for a reasonable period afterwards. 

We take reasonable administrative, technical and physical measures to protect personal data against unauthorised or accidental access, processing, erasure, loss or use. 

No app, website, payment system or electronic transmission is completely secure. You should keep your login details confidential and notify us promptly if you suspect unauthorised access to your account.

These measures may include access controls, password protection, system permissions, staff training, secure payment processing, data minimisation and limiting access to staff or service providers who need the information for legitimate business purposes. 

We rely on you to provide accurate and up-to-date information.

You may request access to or correction of your personal data held by us, subject to applicable legal requirements. 

We may take reasonable steps to verify your identity before responding.  

To make a request, please contact: 

Data Privacy Contact: Jamie Tang 

Coaching and safety 

Providing certain personal data is necessary for us to operate your account, process payments, manage bookings, assess safety, provide classes, handle emergencies and deliver our services. 

If you do not provide required information, we may be unable to: 

create or maintain your account; 

Our app or website may use cookies, analytics tools or similar technologies to improve functionality, understand usage, maintain security and enhance user experience. 

You may be able to adjust cookie or tracking settings through your browser or device. Some features may not function properly if certain cookies or permissions are disabled. 

We may update this Privacy Policy from time to time. 
The latest version will be made available through our app, website or other appropriate channels. If we make material changes, we may notify you by app notice, email, WhatsApp or other reasonable means. 

Your continued use of our app or services after the updated Privacy Policy takes effect will be treated as your acknowledgement of the updated terms. 

If you have any questions about this Privacy Policy or how we handle personal data, please contact: 

Ski Tech